BioBox Glow Privacy Policy
Last updated: May 2026
The BioBox Glow privacy policy explains how BioBox collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, subscribe to our newsletter, or otherwise interact with our services. In addition, this policy explains your data protection rights and how we handle personal information in accordance with applicable UK data protection law.
For the purposes of applicable data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, BioBox Glow is the trading name of SPJC LTD and acts as the relevant data controller, subject to the applicable legal framework.
BioBox
Trading name of SPJC LTD
Company Number: 11408887
Registered Address: Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
Email: support@bioboxglow.co.uk
Website: www.bioboxglow.co.uk
1. Information We Collect
We may collect and process the following categories of personal information when you interact with BioBox Glow and its website.
Information You Provide Directly to BioBox Glow
Full name
Email address
Telephone number
Billing address
Delivery address
Order details
Payment-related information
Messages submitted through our contact form or customer support channels
Newsletter subscription preferences
Any other information you choose to provide to us
Information Collected Automatically
When you browse our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Website pages visited
Referring website or source
Approximate location based on IP address
Cookie and analytics data
Technical logs used for website security and performance
2. How BioBox Glow Uses Your Information
We may use your personal information to provide and improve BioBox Glow services, process orders, respond to enquiries, maintain website security, and meet our legal obligations.
Process and fulfil your orders
Confirm orders, payments, dispatch, and delivery updates
Provide customer support
Respond to enquiries and contact form submissions
Verify eligibility requirements where necessary
Prevent fraud, misuse, unauthorised transactions, and security incidents
Maintain business records and comply with legal obligations
Improve our website, products, services, and customer experience
Send marketing emails and offers where you have opted in or where otherwise permitted by law
Manage newsletter subscriptions and unsubscribe requests
Protect the security and functionality of our website
3. Lawful Bases for Processing Personal Data
We process personal information only where we have a lawful basis to do so. Depending on the situation, we may rely on:
Contract
Where processing is necessary to process your order, arrange delivery, provide customer support, or take steps at your request before entering into a contract.
Legal Obligation
Where we are required to retain or disclose information to comply with tax, accounting, regulatory, fraud-prevention, or other legal obligations.
Legitimate Interests
Where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, maintaining website security, and responding to customer enquiries, provided these interests do not override your rights and freedoms.
Consent
Where we ask for your consent, such as for optional marketing emails, certain cookies, or other non-essential technologies. You may withdraw your consent at any time.
4. BioBox Glow Marketing Communications
Where you have opted in, BioBox may send you emails about new products, offers, updates, and other company news. However, you can unsubscribe from marketing communications at any time using the unsubscribe link provided in the relevant email.
You can unsubscribe from marketing emails at any time by:
Clicking the unsubscribe link in any marketing email; or
Contacting us at support@bioboxglow.co.uk
Opting out of marketing emails will not stop us from sending necessary service communications, such as order confirmations, dispatch updates, or important account-related messages.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, improve performance, and support marketing where permitted. Where required, non-essential cookies will be used only after the appropriate consent has been obtained.
Cookies may include:
Strictly necessary cookies — required for core website functionality, security, checkout, and account features.
Preference cookies — used to remember choices such as language or region settings.
Analytics cookies — used to understand how visitors use our website.
Marketing cookies — used only where appropriate consent has been obtained.
You can manage or withdraw cookie preferences through our cookie banner or browser settings. Please note that blocking certain cookies may affect website functionality.
6. Who BioBox Glow Shares Your Information With
BioBox may share personal data with trusted third parties where necessary to operate the business and provide services. For example, this may include payment providers, delivery companies, hosting providers, email platforms, analytics providers, professional advisers, and relevant authorities where legally required.
Payment service providers
Delivery and courier companies
Website hosting providers
Email and newsletter platforms
Customer support software providers
Analytics and website performance providers
Professional advisers, including accountants, insurers, and legal advisers
Fraud-prevention and security providers
Government bodies, regulators, law-enforcement agencies, or other parties where required by law
We do not sell your personal information.
Where third parties process personal data on our behalf, we require them to handle it securely and only for authorised purposes.
7. International Data Transfers and Data Protection
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, we will take appropriate steps to ensure that your information receives a level of protection consistent with applicable data protection law. This may include using approved contractual safeguards or relying on an adequacy decision where applicable.
8. How Long BioBox Glow Keeps Your Information
BioBox retains personal information only for as long as necessary for the purposes described in this Privacy Policy, including applicable legal, accounting, tax, fraud-prevention, and record-keeping requirements.
Typical retention periods may include:
Order and transaction records: retained for as long as required by applicable tax and accounting law.
Customer support enquiries: retained for a reasonable period to manage and resolve your enquiry.
Newsletter data: retained until you unsubscribe or withdraw consent.
Website analytics data: retained according to the settings of the relevant analytics provider.
Security logs: retained for as long as reasonably necessary to detect, investigate, and prevent security incidents.
When personal information is no longer needed, we will securely delete or anonymise it.
9. How BioBox Glow Protects Your Personal Information
BioBox uses reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.
These measures may include secure website connections, access controls, limited staff access, security monitoring, and appropriate safeguards for service providers.
However, no online system can be guaranteed to be completely secure. You should take care when using the internet and avoid sharing unnecessary sensitive information through unprotected channels.
10. Your UK Data Protection Right
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to processing based on legitimate interests
Withdraw consent where we rely on consent
Request transfer of your personal data to another provider where applicable
Object to direct marketing at any time
To exercise any of these rights, please contact BioBox Glow using the email address provided below. Before responding, we may need to verify your identity.
We may need to verify your identity before responding to your request.
11. Privacy Complaints and Concerns
We would appreciate the opportunity to resolve any privacy concern directly. Therefore, please contact us first using the details provided below. You may also have the right to complain to the UK Information Commissioner’s Office (ICO). Please contact us first at:
You also have the right to make a complaint to the UK Information Commissioner’s Office (“ICO”), the UK regulator for data protection matters.
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children’s Privacy
Our website and products are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.
14. Changes to the BioBox Glow Privacy Policy
We may update the BioBox Glow privacy policy from time to time to reflect changes in our practices, legal obligations, website functionality, or services. When changes are made, the latest version will be published on this page with the relevant “Last updated” date.
The latest version will always be available on this page, with the “Last updated” date shown at the top.
15. Contact Us
For any privacy-related questions, requests, or concerns, please contact:
BioBox
Trading name of SPJC LTD
Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
Email: support@bioboxglow.co.uk
Website: www.bioboxglow.co.uk