Last Updated: May 2026
These BioBox Glow terms and conditions govern your use of www.bioboxglow.co.uk (the “Website”) and your purchase of products from BioBox, a trading name of SPJC LTD (Company No. 11408887), registered in England and Wales.
Registered Address:
Unit A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE, United Kingdom
Email: support@bioboxglow.co.uk
By accessing this Website or placing an order, you agree to these Terms, together with our Legal Disclaimer and Privacy Policy, which form part of these Terms.
You must be at least 18 years old to use this Website and purchase products from BioBox Glow.
By placing an order, you confirm that:
In addition, you are responsible for ensuring that your purchase and use of any products comply with all applicable laws and regulations in your jurisdiction.
All products sold by BioBox are supplied strictly for laboratory research purposes only.
Products sold on this Website:
By purchasing from BioBox, you acknowledge and agree that:
Before placing an order, customers should review our Legal Disclaimer, which forms part of these Terms and explains the applicable research-use restrictions and responsibilities.
Information provided on this Website, including product descriptions, technical information, specifications, and Certificates of Analysis (COAs) where available, is provided for informational and research purposes only.
Customers are responsible for determining the suitability of products for their intended lawful research purposes.
Where product documentation or Certificates of Analysis are available, customers should review the relevant information carefully before placing an order.
BioBox does not represent that information provided on the Website is suitable for any purpose other than the legitimate research applications described by the company.
All orders are subject to acceptance, product availability, and these Terms.
BioBox reserves the right to:
Before an order is accepted, BioBox may review relevant order information to determine whether the transaction is consistent with these Terms and applicable requirements.
A contract is formed only when your order has been dispatched.
Full payment must be received before dispatch.
All prices are displayed in GBP (£).
Prices may change without notice. Where applicable, VAT will be charged at the prevailing rate and shown at checkout.
If a pricing error is identified, BioBox reserves the right to cancel the affected order and issue a full refund of any amount already paid.
Customers are responsible for ensuring that payment and billing information supplied during checkout is accurate and complete.
Delivery times are estimates only and are not guaranteed.
BioBox aims to process and dispatch accepted orders promptly. However, delivery times may be affected by circumstances outside our reasonable control, including:
Customers are responsible for providing accurate and complete delivery information.
Where an incorrect delivery address is provided, additional delivery arrangements or costs may apply where permitted by applicable law.
Ownership of products remains with BioBox until payment has been received in full.
Risk passes to the customer upon confirmed delivery to:
Customers are responsible for ensuring that products are appropriately received, stored, and handled after delivery.
Where a parcel is reported as lost or delayed, BioBox will investigate the matter with the relevant courier before considering whether a replacement or refund is appropriate.
After the investigation, BioBox may request additional information or evidence where reasonably necessary to assess the claim.
If a replacement or refund is issued and the original parcel subsequently arrives, you agree to either return the duplicate goods or pay for them, where applicable.
Where a parcel is marked as delivered but is reported as stolen, BioBox may request supporting evidence before considering any claim.
Nothing in this section limits any rights that cannot legally be excluded under applicable law.
Returns and refunds are governed by our applicable Returns Policy.
Due to the specialist nature of research products, returns may not be accepted where products have been:
Customers should review the applicable Returns Policy before placing an order.
Nothing in these Terms affects your statutory rights under applicable law.
For questions about an order, return, or refund, you can contact the BioBox Glow team for further assistance.
To the fullest extent permitted by law, BioBox shall not be liable for:
Our total liability in relation to any order shall not exceed the amount paid for the relevant products, except where applicable law provides otherwise.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited.
Customers remain responsible for complying with applicable laws and for the lawful handling and use of products supplied by BioBox.
All content on this Website, including text, branding, logos, graphics, product information, images, and other materials, is owned by or licensed to BioBox.
You may not copy, reproduce, distribute, scrape, harvest, modify, publish, or otherwise use Website content without our prior written permission, except where permitted by applicable law.
The BioBox Glow name, branding, and associated materials may not be used in a way that suggests unauthorised affiliation, endorsement, or partnership.
Your use of this Website is also governed by our BioBox Glow Privacy Policy.
The Privacy Policy explains how BioBox collects, uses, stores, protects, and processes personal information.
We process personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
For more information, please review our full Privacy Policy.
BioBox shall not be liable for any delay or failure to perform its obligations where caused by circumstances beyond our reasonable control.
Such circumstances may include:
Where such circumstances occur, BioBox will take reasonable steps to minimise disruption where practicable.
We may update the BioBox Glow terms and conditions from time to time to reflect changes in our services, legal obligations, Website functionality, or business practices.
Any changes will be posted on this Website and will take effect immediately unless otherwise stated.
When changes are made, the updated version will be published on this page together with the relevant “Last Updated” date.
Your continued use of the Website after updated Terms have been published constitutes acceptance of the revised Terms, subject to applicable law.
These Terms are governed by the laws of England and Wales.
Any dispute arising from or relating to these Terms, your use of this Website, or the purchase of products from BioBox shall be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights or protections that apply under applicable law.
If you have questions about these Terms, an order, delivery, returns, or any other matter relating to your use of the Website, please contact us.
BioBox
Trading name of SPJC LTD
Company Number: 11408887
Registered Address:
Unit A, 82 James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom
Email: support@bioboxglow.co.uk
You can also contact the BioBox Glow team for assistance.
For a complete understanding of your rights, responsibilities, and the research-use requirements applicable to products supplied by BioBox, please review:
